Susan Kleimann

Dr. Kleimann is the immediate past Chair of the Center for Plain Language and a member of the International Plain Language Federation’s Standards Committee. She founded Kleimann Communication Group in 1997 and has been involved in developing and testing many high impact documents, especially in the financial area. Her work focuses on disclosures intended to convey public policy to consumers, such as the Model Financial Privacy Notice, now used by U.S. financial institutions, and the Loan Estimate and Closing Disclosure, now used for all home purchases in the US. Dr. Kleimann also serves as an expert witness on the clarity of public com- munications.